Please be aware by making an appointment you acknowledge that you understand and agree to these terms and conditions at Lorenna Haines beauty aesthetics and training reserves the right to cancel, delay, shorten or change treatments where reasonably necessary as a result of the details below.

CANCELLATIONS AND “NO SHOWS”
If you need to cancel your appointment, please contact us at least 48 hours in advance. Since we turn away other clients to hold your booking, any cancellations with less than 48 hour’s notice may result in treatment fee charges up to and including 50% and no other bookings will be made until paid.

LATE ARRIVALS
If you are running late for any reason, please let us know as soon as possible. We will always do our best to accommodate late arrivals within 10 minutes of your appointment time by performing the most complete treatment possible in the time remaining at the full price. In the case of some treatments however late arrival may mean that we unable to honour your booking.
Unfortunately, arriving 10 minutes after the scheduled time of your appointment will result in your treatment being cancelled and full charges being made.  No more appointment will be booked until paid.
We recommend that you plan ahead for your visit to Lorenna Haines Beauty Aesthetics and Training and are happy to answer questions about how to get to us.  

REFUND POLICY – SERVICES
Our treatments are carried out by a qualified therapist. If you are unsatisfied with a treatment you have received, please bring it to the attention of your therapist and follow our complaints procedure as detailed below.  We do not give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible.

CHILDREN
We welcome well behaved children in the salon however they must remain your responsibility at all times or another responsible adult you may bring to help. If your treatment makes this difficult we respectfully request that you make alternative arrangements for childcare.

Children must not cause any disturbance to other clients or therapists. They must also not touch any stock within the salon.  We regret that if disturbances do occur we reserve the right to ask you to leave the salon and rebook when you can attend at a more convenient time. no children are aloud in the clinical room under any circumstances they must be accompanied by and adult in the waiting area.

CLIENT QUESTIONNAIRE & HEALTH CONDITIONS
All new clients will be requested to complete a Client Record Card before our therapist can perform any treatments on you. We are unable to complete any treatments until this form has been completed.

Please advise us of any medications, health conditions, allergies, or injuries which could affect your treatment when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead.

We reserve the right to ask you questions relevant to each treatment at each visit and additionally may ask you to complete a Client Record Card every 6 months so that we can update our records.

AGE RESTRICTIONS
There are a number of treatments which have a minimum age requirement.  Please contact the salon for age related information for specific treatments.

We are only able to provide certain treatments to those under 16 with written consent of the child’s parent/guardian, who must also be present during the treatment.

We reserve the right to refuse performing treatments on any guest who is under the age of consent.
Any treatments that require a 18 age restriction such as aesthetic treatments and SPMU will need proof of ID 

SPECIAL CIRCUMSTANCES
Pregnant woman can receive certain treatments throughout pregnancy.  There are however some treatments that cannot be offered to those who are pregnant or breastfeeding.  Please contact the salon for details on specific treatments.

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We will not perform any treatment if there is any morning sickness, decrease in foetal movement over a 24 hour period, vaginal bleeding or if the client is on bed rest.

There a number of treatments which cannot be performed due to allergies, health conditions or medications.  Please contact the salon for details on specific treatments.

ARRIVAL TIME
Please arrive on-time for your appointment.  If you arrive early please be prepared to wait until your booked appointment time.

BOOKING APPOINTMENTS
Lorenna Haines Beauty Aesthetics and training  is a busy salon and so to avoid disappointment we ask that you book your treatments as soon as you are able.  Re-booking at each appointment, and especially at busy times of the year in encourages.  Appointments can be booked by our individual booking systems, we will send you an email to confirm your booking at the time it is made.  Please check your appointment details and let us know as soon as possible if anything is incorrect.

An appointment reminder will be sent out by email 24 hours before your appointment, so you can change, confirm or cancel by contacting us via Facebook or instagram  immediately. If you cannot make your appointment for any reason, please inform us straight away.  This enables us to allocate your appointment time to someone else.

PATCH TESTING
With our clients safety and comfort at the forefront of everything we do, we have strict polices in place prior to certain treatments we carry out to ensure we follow brand set guidelines and offer the very best service we can.
PLEASE NOTE: No reaction to a patch test is still not a guarantee that a reaction will not occur during or after the treatment, this is an informed risk that you choose to take when undergoing any treatment.

For all of our treatments please note the below:
* Patch testing for HD Brow and LVL Lash treatments must be carried out a minimum of 48 hours prior to the treatment.
* Patch tests carried out at other establishments are not valid
* It is not mandatory to be skin tested for eyelash extensions, however we offer patch testing should you wish to.
* Please notify us immediately should a reaction occur so we can make a full record on your client record card.
It is the clients responsibility to book there patch test at least 48 hours before there appointment, you can message us on Facebook or Instagram or just pop into the salon 

Patch tests are required prior to your first treatment with us and those returning after 6 months.

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NO FOOD & OPEN TOP DRINKS
Note down your pricing, services, deposits & shipping costs here if needed.: All service prices are on individual booking systems, £20 deposits must be made for any semi permanent make up appointments, product prices